Building trust – Delivering Confidence
Evaluating and Benchmarking
– Six core areas with SHORE
SHORE systematically evaluates and benchmarks asset performance across six core areas. These core areas are engineered to offer a comprehensive, 360-degree appraisal of the asset.
The assessment specifically targets the quantification of risk exposure, concentrating on both human capital and property assets. This approach serves to furnish senior executives with a multidisciplinary viewpoint, enabling informed decision-making grounded in risk management and asset integrity.
The “Management System” core area is a key component in achieving organizational excellence in Risk, Resilience, and Governance.
This core area aims to establish a structured, systematic, and clearly defined management system that integrates effectively with your asset’s operational framework.
- Governing documents
- Organizational structure
- Reporting and documentation
- Roles, Responsibilities and mandates
- Insurance and permits
- Risk management
- Code of Conduct and Anti-Corruption
- Policies, standards, handbooks, guidelines, and instructions
- Delegation of authority
- Training structure and documentation
- Incident reporting, insurance claims
- Insurance and statutory inspections (fire, work environment)
- Organizational charts and role descriptions, mandates
- Policies; Risk, Security, HSE (mental health), FIRE, Information and Cyber security
- Risk management, Process, Risk matrix, and security & HSE, Information, and cyber security risk assessments.
- Documentation and follow up
In the realm of asset management and real estate operations, the core area of “Property Protection” stands as a critical pillar within the SHORE Certification framework.
This domain is strategically designed to assure the efficient functionality and systematic upkeep of essential life safety and security mechanisms within the asset.
- Technical fire safety and security systems
- Fire prevention, fire safety, and fire suppression
- Elevators, escalators, and travelators
- Planned preventive maintenance
- Access control
- Contractor operations and coordination
- Functionality of fire safety, fire protection, CCTV, access control, and intrusion alarms
- System out-of-order routines and Hot work procedures
- Keys and card handling and documentation
- Sprinklers, smoke detectors, pump testing protocols
- Maintenance plans documentation
- Elevators, escalators, travelators
Within the framework of SHORE Certification, the “Visitor Management” core area is designed to ensure a holistically safe and secure journey for every visitor, from the point of entry to exit.
Special emphasis is placed on disabled persons and children’s safety procedures, as well as comprehensive first aid response and evacuation protocols tailored for visitors and children.
Additional components are dedicated to ensuring accessibility and implementing plans to prevent incidents such as slips, trips, and falls.
- Contractor operations and coordination
- Traffic management and pedestrian safety
- Guest service function/info desk/Reception
- Event Security procedures and plan
- Occupational Health and Safety
- Accessibility plans and safety protocols
- Slips, trips, and falls prevention
- Children safety procedures (supervised and non-supervised playground safety procedures)
- First aid organization and response
- Evacuation procedures for visitors and children
- Pandemic Safety Procedures
- Parking areas, public transport, and routes of access
- Common areas and clear signage and lighting
- Customer service
- Guard actions and behavior
- Restrooms and nursing rooms
- Safety procedures and incident response
- Safe visitor experience through the asset
- Asset-specific areas (assets containing hotels/exhibitions/ Gyms, pool areas, attractions, or others)
- Food safety procedures
The overarching goal is to effectively oversee tenant spaces and operations in a manner that minimizes inherent risks, thereby contributing to the holistic safety and security of the entire asset.
In order to achieve this, “Tenant Management” extends beyond mere regulatory compliance. It engages tenants through the provision of targeted guidelines, informational resources, and training modules. These measures ensure that tenants are not only aware but also adept in implementing asset-specific safety and security protocols.
Moreover, the area covers proper documentation and approval procedures for the tenant fit-out process.
- Tenant operations and coordination
- Lease agreements and Due Diligence
- Training and coordination
- Fit-out process
- In-store fire safety and security routines
- Asset safety and security rules
- Evacuation, emergency, and incident response
- Cinemas and other special facilities
- Premise inspections and interviews
- Tenant handbook and rules
- Tenant loss prevention work with the landlord
- Fire Safety and security procedures
- Active assailant and lock down routines
- Delivery points and waste management
- Documented tenant visits and implementation of house rules
- Tenant fire & safety controls
Safety and Security management
At its foundation, this area encompasses a holistic approach to security management work and organizational structures.
It covers an array of components, ranging from safety procedures and emergency response plans to specialized measures such as anti-terrorism preparations.
Among these are critical elements like evacuation protocols, enhanced threat response procedures—including scenarios like active assailants and lockdowns—as well as security guard company protocols.
- Security management work and organization
- Safety and Security procedures, plans, and routines
- Evacuation, emergency response
- Enhanced threat and response procedures, E.g., Active assailant, lockdown plans
- Security guard company procedures instructions
- Intelligence and liaison
- Anti-terrorist measures and preparation
- Training and coordination
- Ensure the management components are in place, competence is verified, and training conducted
- Practical testing is conducted to verify the routines
- Organization and documentation of evacuation procedures and actions
- Routines for emergencies, e.g. bomb threat, robbery, high threat procedures
- Interviews with Security Company, procedures, KPIs, and statistics
- Electronic security guard system and documentation.
- CCTV and GDPR compliance
- HSE work and routines
Crisis and Business Continuity management
In real estate operations and asset management, the capacity to swiftly recover from unforeseen disruptions and crises is crucial.
The core area of “Crisis and Business Continuity Management” within SHORE Certification aims to rigorously evaluate an organization’s preparedness for such exigencies.
The objective is to validate the robustness of plans and solutions designed to enable the rapid restoration of time-sensitive activities and processes. Additionally, this core area scrutinizes the effectiveness of measures taken to mitigate the impact of interruptions, thereby preserving both asset integrity and stakeholder confidence.
- Emergency Response Plan
- Crisis Management Plan
- Business Continuity Plan
- IT Disaster Recovery Plan
- Organization, structure, mandates, and responsibilities
- Planning, training, exercises, and coordination
- Risk assessment and business impact assessment
- Communications with stakeholders and liaison with authorities
- Natural disaster planning such as; tornados, hurricanes, rain, flooding, sandstorms, earthquake, snow
- Protocols for earthquakes, tsunamis, and similar risks are a special focus of area in high-risk zones
Ready to Transform Your Real Estate Operations with SHORE?
Let SHORE Certification improve your real estate safety, strengthen operations, and enhance governance, setting a new standard of excellence in a competitive environment.
Reach out to uncover the advantages of SHORE and discover how it can bolster your operational trust and integrity.